RMA

Important RMA Update

Starting March 12, 2025, RMAs for the following platforms may receive a software update requiring a HASP USB for functionality. The HASP enables the second SAS port, improving compatibility with various Route Management Systems.

  • Fusion Link 1
  • Fusion Link 2
  • Fusion 5
  • Fusion 4
  • Fusion 3
  • Platinum 3
  • Superior Skill Lightning Edition Link 2

This update applies only to repairs of older devices and software. If a HASP is necessary as part of a reimage, an additional fee of $200 will apply

Return Merchandise Authorization (RMA) Policy:

 

Merchandise will only be accepted, repaired, or credited with an authorized RMA number!

To ensure that each customer receives effective and superior customer service and proper credit for returned merchandise, Banilla Games has instituted a mandatory RMA (Return Merchandise Authorization) Policy.

To process a warranty claim, advance replacement, return, or repair RMA, call our Banilla Games Team at +1(252) 329-7977 extension #2 for assistance. Contact the Support Team with each item’s reason for creating an RMA and the corresponding serial number. When applicable, provide a return shipping address as well. First, our Support Team will work to troubleshoot any issues over the phone, chat, or via remote Support. If the Support Team can’t resolve the problem, the serial number will help figure out the merchandise’s age, which will determine the type of RMA provided. We will need a return shipping address to finish processing the RMA.

Within 30 Days of Shipment/Installation:

  • An “Advance Replacement” ships a replacement unit before the defective unit is returned.
    • Accounting will create an invoice against your account for the advance replacement. Once the faulty product has been received back, we will credit your account within 24-48 hours.
    • The defective unit must be returned within 90 calendar days of receiving the replacement, with all associated components, properly packaged, and clearly labeled with the assigned RMA number. Failure to return within this window will result in invoicing at full list price.
    • Outbound shipping to the customer is covered by Banilla. Return shipping of the defective unit is the customer’s responsibility, unless a prepaid return label is included with the replacement shipment or provided via email.

After 30 Days of Shipment/Installation:

  • An “Advance Replacement” is unavailable
    • Products will be processed under standard RMA Repair.
    • Covered defects are repaired or replaced at no charge.
    • Target repair turnaround is 5–7 business days from receipt, excluding shipping.
    • Customers are responsible for shipping units to the repair facility. Return shipping is covered by Banilla for approved warranty repairs.

Monitors

Goldfinger:

Dynacube:

  • Tel – 646-355-6469
  • Email – chrisju@dynacubeusa.com
  • Mailing –
    Attn: Chris Ju
    277 Fairfield Rd, Suite 300 B
    Fairfield, NJ 07004

Fantalooks:

Peach State

  • Return Address Info:
    271 Lake Mirror Rd
    Forest Park, GA 30297
    404-366-8000

Printers

ICT/E&D Trading

Pyramid

Nanoptix/Suzo Happ

TransAct

Epson

Custom

Bill Validators

ICT/E&D Trading

Pyramid

Astro/Microcoin

JCM

MEI/E&D Trading

ITL (Innovative Technology Ltd.):

MEI/CPI/MARS (Crane Payment Innovations):

Call Sales

(252) 329-7977

Mon — Fri / 9:00 AM — 5:00 PM

Or, fill out the form below and a representative will be in touch.

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